If an application crashes or freezes, you can follow these steps to resolve the issue and restore normal operation:
Step 1: Restart the application
Close the application and open it again. If it does not close normally, open Task Manager using Ctrl + Shift + Esc, find the application, and click End Task, then relaunch it.
Step 2: Sign out of your session
Sometimes cached data or session conflicts can cause issues. Save your work, sign out of your session, and log back in to start fresh.
Step 3: Reboot your system
If the issue continues, restart your computer. In environments like Azure Virtual Desktop, this step may require support assistance depending on the system setup.
Step 4: Check for conflicting applications
Other running programs may interfere with the application. Close unnecessary applications and check if the issue is resolved.
These steps address the most common causes, such as temporary glitches, session conflicts, or software interference.
If the issue continues or happens frequently, it may require deeper review. Contact us for support to identify the cause and ensure your applications run smoothly within your environment.