If your Bluetooth keyboard or mouse is not working, try these simple steps to fix the issue:
Step 1: Check power and batteries
Make sure the device is turned on and has working batteries or is fully charged.
Step 2: Turn Bluetooth on
Ensure Bluetooth is enabled on your computer and the device is in pairing mode.
Step 3: Reconnect the device
Go to Bluetooth settings, remove the device, and pair it again.
Step 4: Move closer
Keep the device close to your computer to avoid connection issues or interference.
Step 5: Restart your computer
Restarting can help reset Bluetooth connections.
If the issue continues, the Enstep team can help. Request a consult to troubleshoot and restore proper device connectivity.