Home FAQs I’ve forgotten my Microsoft 365 account password. How can I recover it?

I’ve forgotten my Microsoft 365 account password. How can I recover it?

If you have forgotten your Microsoft 365 password, you can reset it using the official recovery process.

Step 1: Go to the password reset page

Open the Microsoft 365 login page and click on Forgot Password.

Step 2: Enter your account details

Provide your email address and follow the prompts to begin the reset process.

Step 3: Verify your identity

Complete the verification step using your registered method, such as a code sent to your phone, email, or authenticator app.

Step 4: Create a new password

Set a strong and secure password using a mix of letters, numbers, and symbols.

Step 5: Sign in again

Log in using your new password to confirm access.

Step 6: Update other devices

Update your password on all devices and applications (Outlook, Teams, mobile devices) to avoid login issues.

If you are unable to reset your password or face any issues, the Enstep team can help. Request a consult to securely restore access to your account.