A paper jam can interrupt printing, but it is usually easy to fix by following a few careful steps.
Step 1: Turn off the printer
Switch off the printer and unplug it if needed. This helps prevent damage and keeps you safe while clearing the jam.
Step 2: Open the printer covers
Open the front, back, or top panels to locate where the paper is stuck.
Step 3: Remove the jammed paper
Gently pull the paper out in the direction of the paper path. Avoid tearing it, and remove any small pieces left inside.
Step 4: Check the paper tray
Make sure the paper is loaded correctly and not overfilled. Adjust the guides so the paper sits properly.
Step 5: Close and restart the printer
Close all covers, plug the printer back in, and turn it on. Try printing again to confirm the issue is resolved.
If paper jams happen often or the printer is not working properly, the Enstep team can help. Request a consult to ensure your devices are set up and maintained for reliable performance.